Volunteers FAQs

First thing first, welcome! Signing up for SunDo is easy and simple. All you need to do is to download the app, choose the Volunteer option, create your profile and… start volunteering!

At SunDo, you can enjoy the agricultural volunteer experience alone (together with other users who have registered for the same activity) or with a group of friends.
You can register for an activity on behalf of a group and thus ensure the joint experience. Our recommendation is for each volunteer to have an active user in the app so that he or she can enjoy the full experience. However, if some members of the group choose not to download the app, a representative of the group can register them for an activity using their names and ID numbers.

Volunteers do not pay to use the app, but farmers pay a matching fee for each volunteer who has registered and arrived an activity.

SunDo farmers are farmers from all over the country who appreciate the benefits of working with volunteers and committed to provide them with a unique experience. You can learn about the farmers’ farms and the past activities they hosted through their personal profile.

SunDo is intended solely for direct agriculture and shepherding activities. In any activity that opens in the app, the farmer must specify the exact type of work in order to allow you to best choose the activity that suits you and know exactly what is expected of you on the day of the activity. However, there may be cases in which the farmer will have to change the planned activity (unexpected weather, last minute cancellations, etc.). In these cases, you are expected to show patience and goodwill.

The activity schedules are detailed by the farmer for each activity separately, usually around 5 net working hours per day (it is not possible to have a meaningful volunteering activity in less than that). In general, activities in SunDo are divided into three categories: single-day activities, single-day activities with lodging the night before and multi-daily activities that include lodging.

All farmers who open an activity in the system indicate in the activity form whether they can provide the volunteers with a meal. We at SunDo encourage farmers to provide the main meal during the day (breakfast or lunch, depends on the activity hours), with the understanding that a good meal is a significant part of the volunteering experience, and that this will make it easier logistically for you the volunteers. However, in some cases, farmers are unable to provide food for volunteers, but they can almost always take care of the things around, such as: soft drinks, hot drinks, snacks, etc. Obviously, in extended (multi-day) volunteering the farmer is responsible for providing all the volunteers’ meals.

In any case, we strongly recommend that you raise the subject of food when contacting the farmer before the activity so that there will be no misunderstandings on the matter with an emphasis on volunteers who are interested in kosher food, vegetarian food, etc.
In SunDo we have long known that the volunteers march on their stomach! 😊

Many farmers offer lodging options to improve the volunteer experience and start the volunteer day on time. Each farmer offering accommodation details in the activity page the available conditions (tent / caravan / room, toilet, shower, etc.) and what he or she has to offer in addition (a campfire area, kitchenette, cookware, etc.). However, in order to ensure a good experience for all parties we recommend verifying the details in the conversation with the farmer before the activity.

Each activity page in the app lists the hours of operation, the type of the work, and the level of physical difficulty to help you as much as possible to select a suitable activity. In addition, after the activity confirmation in the app, it is possible to contact the farmer and ask additional questions.

As a rule, SunDo was built for volunteers without previous experience in farm work and the SunDo farmers know how to train and guide the volunteers before the activity begins. Activity registration is on a first-come-first-served basis and the farmer cannot cancel the participation of specific volunteers.

On your home page you can open a volunteer request for you or a group of volunteers (for example, a group of friends traveling together). In the request you can specify relevant dates and regions and it is available to farmers who can approve it. However, we also recommended to continue searching for relevant activities opened by farmers.

Upon arrival, it is very important to ensure that the farmer signs your presence in the app. This confirmation will allow you to gain experience in your personal app profile, and later to share your experiences with the rest of the volunteers and receive updates from the farmer regarding the outcome of the activity. In addition, without the app confirmation, you are not insured by SunDo for personal damages.

If you cannot participate in a future activity, you should cancel your participation in the app as soon as possible in order to allow other volunteers to take your place. If this is a short notice, you should also inform the farmer directly. We know that in certain cases there is no choice but to cancel, but it is important to remember that a farmer who opens an activity in SunDo is counting on you and invests time and resource in preparations for the activity. SunDo reserves the right to block users who do not use the app in good faith.

If you have already reached an activity, it means that you have already read and understood the activity form detailing the main elements of the activity day (working hours, goals, hospitality conditions, etc.) and chose accordingly, so there should be no surprises in these areas. What is left now is to arrive on time with the appropriate clothing as described by the farmer (usually closed shoes, hat and work clothes), listen carefully to the pre-work instruction and follow the safety rules. It is important to remember that the work made is the farmer’s livelihood and should be treated with respect. And of course, do not forget to have fun!

In a case of difficulty, our recommendation is to do what is possible and try to make the most out of the activity. Remember that farmers know that volunteers are not professional workers and their expectations are accordingly. In the event of a great difficulty, you should inform the farmer about the problem and ask for guidance. In some cases, the farmer will be able to offer an alternative activity, but not always. In order to prevent such situations in advance, it is important to carefully read the activity form before registering in order to understand exactly what the work is and what the farmer’s expectations are. In case of doubt, you may consult the farmer directly prior to the activity.

First, it should be recalled that the overall activity in SunDo is based on the goodwill of all parties, and therefore our recommendation is to give the farmer the benefit of the doubt that he or she has no bad intentions. You should remember that although farmers are professional at their work, some of them may be in the learning stages of working with volunteers. There is no harm in commenting a farmer politely in real time, and we also recommend giving a feedback at the end of the activity and filling out a review on the app. These reviews help us at SunDo to improve the experience for all participants.